Meet Phooi Yoon (Janice) Lay

We were lucky to have Xiaoxing as our agent. She is very knowledgeable and helpful. She always provided us with honest opinions about the pros/cons of houses we were searching, for and help us make reasonable offers based on the fair market value. She helped us handle issues raised during the closing process and can quickly negotiate with the seller to make issues solved. She is extremely patient, responsive, and never pushy. She always listened to our needs, replied to our questions quickly, and make her available with our schedule. She also has many trusty connections, e.g. lawyer/lender/house inspector, to make the closing process smooth, and gav...

As first-time home buyers, we're fortunate to have Xiaoxing representing us throughout the entire process. She has our needs at heart and is efficient, responsive, and helpful in every way. Due to low inventory this year, she helped us find several upcoming listings even a couple of months before they made it to listing sites. She gave honest advice on the fair value of the area we were looking, for and also kept us calm and sane in bidding wars. Our lawyer, loan officer, and inspectors all have worked with her numerous times and we had great experiences working with her connections as well. She supported us tremendously in closing the loan too. Xia...

During our search for a new home, Xiaoxing was extremely patient and understanding and we could count on her to look out for our interests. Even though we looked at multiple neighborhoods and ultimately looked across the whole spectrum of price points, she was never pushy or judgemental. She always made herself available to visit homes with us (sometimes the same house more than once!) and she was easily accessible as she guided us throughout the process. We have 100% trust that Xiaoxing will always tell us what she thinks about a property or location, even if that would jeopardize the purchase. She manages any conflicts of interest very professiona...